CHALKE VALLEY RESIN LIMITED

OUR SHIPPING AND DELIVERY POLICY

This is our shipping and delivery policy. It will apply to all orders purchased from us.

Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays).

The delivery estimates provided will run from your order being dispatched. We will usually dispatch orders within 2 business days (subject to our stock and availability).

1. SHIPPING INFORMATION

Delivery Locations

We currently only ship within the United Kingdom. Orders to the Highlands and any remote islands of the United Kingdom may incur additional shipping costs. Any orders to these locations may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order; or in any event, prior to the dispatch of your item. 

Shipping Methods

All of our orders are shipped via Royal Mail. You will be provided with tracking details once your order has been dispatched. You will have the choice of the below delivery options when you purchase your order. Please note that very large orders may attract additional shipping costs. You will be notified before your order is dispatched should this be the case.

SMALL PARCEL TRACKED 48

The delivery fee for this shipping method is £3.90. 

Your order will usually be delivered within 2-3 business days of it being dispatched.

SMALL PARCEL TRACKED 24

The delivery fee for this shipping method is £4.75.

Your order will usually be delivered within 2-3 business days of it being dispatched.

2. DELAYS

We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes. Please note that we will not be responsible for any orders that are delayed by events which are beyond our reasonable control, such as poor weather conditions.

If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us on:

sales@chalkevalleyresin.co.uk

If you believe your order has been lost, please consult the relevant section below.

3. Customer Responsibilities

You must take all reasonable steps to ensure the safe delivery of your order by doing the following (we cannot accept liability for lost or damaged orders where you fail to reasonably take the below above steps):

I. providing the full and accurate delivery address when you place your order;

II. providing any further relevant delivery instructions;

III. engaging with any requests made by the courier for information;

IV. collecting your order from any parcel shop or drop-off point within any required timeframe imposed by the courier.

We will usually make enquiries with the courier to establish whether an order has been lost in transit. Upon confirmation that the order has been lost, we will typically commence the process of issuing a refund or a replacement order.

If you would like to return an item because it has been damaged in transit please consult our returns policy.